Privacy Policy
Privacy Policy
This Privacy Policy explains how UDEI collects, uses, stores, and protects customers’ personal information when using the official UDEI website.
By accessing the UDEI website and making purchases, customers acknowledge that they have read, understood, and agreed to this Privacy Policy.
A. Collection of Personal Information
- To provide the best possible service, UDEI may collect certain personal information from customers, including but not limited to:
- Full name
- Shipping address
- Phone number
- Email address
- Payment information
- Payment transfer proof
- Transaction and purchase history
- The information provided by customers will only be used for purposes including:
- Processing orders
- Shipping products
- Payment verification
- Customer service support
- Promotional updates and product information
- Improving website performance and user experience
B. Protection of Personal Information
- UDEI is committed to maintaining the security and confidentiality of all customer personal data.
- Customer information is stored using reasonable security measures to prevent unauthorized access, misuse, alteration, or disclosure.
- UDEI will not sell, rent, or distribute customer personal information to third parties without customer consent, except where required by law or necessary for transaction processes such as shipping services and payment gateways.
C. Use of Cookies
- The UDEI website may use cookies to improve the user browsing experience.
- Cookies may be used to:
- Store user preferences
- Simplify login and checkout processes
- Analyze website performance
- Display more relevant content and promotions
- Users may disable cookies through their browser settings, however certain website features may not function properly.
D. Data Storage and Security
- Customer data will be stored only for as long as necessary for operational, transactional, and legal purposes.
- UDEI takes reasonable steps to maintain website security, however customers understand that no digital system can be guaranteed to be completely secure.
- Customers are responsible for maintaining the confidentiality of their account and login information.
E. Customer Rights
Customers have the right to:
- Request access to personal data stored by UDEI
- Update or correct personal information
- Request deletion of personal data in accordance with applicable laws
- Opt out of receiving promotional communications from UDEI at any time
F. Third-Party Links
The UDEI website may contain links to third-party websites or services. UDEI is not responsible for the privacy policies or content of those third-party websites.
G. Changes to This Privacy Policy
UDEI reserves the right to update or modify this Privacy Policy at any time without prior notice.
Any changes will become effective immediately after being published on the official UDEI website.
H. Contact
If customers have any questions regarding this Privacy Policy or the use of personal information, customers may contact UDEI through:
- Live Chat
- Official social media channels
available on the official UDEI website.
Terms Of Service
These Terms and Conditions govern all purchase activities on the official website of UDEI (hereinafter referred to as “Terms and Conditions”).
Customers are required to read, understand, and agree to these Terms and Conditions before making any purchase transaction on UDEI. If the Customer does not agree with any part of these Terms and Conditions, the Customer is advised not to continue using the website or making purchases.
By making a purchase transaction on UDEI, the Customer agrees to be legally bound by these Terms and Conditions.
A. Definitions
- “UDEI” refers to the fashion brand and business entity operating under the name UDEI.
- “Website” refers to the official UDEI online store where products, prices, and information are displayed.
- “Products” refer to all items sold on the UDEI website as listed in the product catalog.
- “Price” refers to the amount stated in Indonesian Rupiah (IDR) for each product sold on the website.
- “Order” refers to the Customer’s request to purchase products, including product type, size, color, quantity, and total payment.
- “Order Confirmation” refers to the notification sent by UDEI confirming that the order has been received and processed.
- “Customer” refers to any person or party making purchases through the UDEI website.
B. Products and Pricing
- UDEI strives to ensure that all product information, descriptions, images, and prices displayed on the website are accurate and up to date.
- Product colors shown on the website may slightly differ from the actual product due to differences in monitor or mobile device display settings.
- Prices listed on the website are shown in Indonesian Rupiah (IDR) and may change at any time without prior notice.
- Changes in pricing will not affect orders that have already received Order Confirmation.
- Product availability is subject to stock conditions. In the event a product becomes unavailable after an order is placed, UDEI reserves the right to cancel the order and refund the payment.
- Customers are responsible for reviewing product descriptions, sizing details, and pricing information before completing a purchase.
C. Order Process
- By placing an order, the Customer acknowledges and agrees to the product details, pricing, and these Terms and Conditions.
- After an order is placed, UDEI will send an Order Confirmation via email, WhatsApp, or other available communication channels.
- Customers must ensure that all information provided during checkout is complete and accurate.
- If there is an error in the order details, Customers must contact UDEI immediately through the available contact channels.
- Orders will only be processed after payment has been successfully confirmed, except for Cash On Delivery (COD) orders where available.
- UDEI reserves the right to refuse or cancel orders in cases including but not limited to:
- Product unavailability
- Suspected fraudulent transactions
- Incorrect pricing or product information
- Violation of Terms and Conditions
D. Payment
- All payments must be made in Indonesian Rupiah (IDR).
- Available payment methods may include:
- Bank Transfer
- E-Wallet
- Credit/Debit Card
- QRIS
- Cash On Delivery (COD)
- Other payment methods available on the website
- Additional administrative fees may apply depending on the selected payment method.
- Orders will be automatically canceled if payment is not completed within the specified payment period.
- UDEI is not responsible for payment failures caused by banks, payment gateways, internet issues, or customer errors during payment.
E. Shipping and Delivery
- Orders will be processed and shipped after payment confirmation has been received.
- Shipping duration depends on the courier service and destination area.
- Customers will receive shipping or tracking information once the order has been dispatched.
- UDEI is not responsible for delays caused by courier services, natural disasters, customs processes, or circumstances beyond our control.
- Customers are responsible for ensuring that the shipping address and contact information provided are accurate.
F. Returns and Complaints
- Customers are required to inspect the product immediately after receiving the order.
- Complaints regarding damaged, defective, incorrect, or incomplete products must be submitted within 24 hours after the package is received.
- To submit a complaint, Customers may contact UDEI through the available contact channels along with supporting evidence such as photos or videos.
- Products that have been used, washed, damaged by the Customer, or are not in original condition are not eligible for return or exchange.
- UDEI reserves the right to reject complaints or return requests that do not meet the stated requirements.
G. Intellectual Property
- All content displayed on the UDEI website, including but not limited to logos, product designs, graphics, photos, videos, text, and branding materials, are the intellectual property of UDEI.
- Any reproduction, distribution, modification, or use of website content without written permission from UDEI is strictly prohibited.
H. Limitation of Liability
- UDEI shall not be liable for indirect, incidental, or consequential damages resulting from the use of the website or products purchased.
- UDEI’s maximum liability shall not exceed the total amount paid by the Customer for the relevant order.
I. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of Indonesia.
Any disputes arising from the use of the website or transactions with UDEI shall first be resolved through mutual discussion. If no agreement can be reached, disputes shall be resolved through the appropriate court jurisdiction in Indonesia.
J. Customer Service
UDEI is committed to providing the best service and shopping experience for all customers.
For questions, complaints, or assistance, Customers may contact UDEI through:
- Live Chat
- Official social media channels
available on the official UDEI website.
Shipping Policy
This Shipping Policy explains the shipping process, delivery methods, estimated delivery times, shipping fees, and other important information related to product delivery on the official UDEI website.
By placing an order on UDEI, customers are considered to have read, understood, and agreed to this Shipping Policy.
A. Order Processing
- Orders will be processed after payment has been successfully confirmed, except for orders using the Cash On Delivery (COD) payment method where available.
- After the order has been processed and shipped, UDEI will provide shipping information including:
- Shipping status
- Tracking number (resi)
- Courier service used
- Estimated delivery time
- Customers may monitor their order status through the available tracking feature or by contacting UDEI customer service.
B. Shipping Address
- Orders will be shipped to the address provided by the customer during checkout.
- Customers are responsible for ensuring that all shipping information, including address and contact number, is complete and accurate.
- UDEI is not responsible for failed deliveries, delays, or lost packages caused by incorrect shipping information provided by the customer.
- If customers notice an error in the shipping information after placing an order, customers must immediately contact UDEI before the order is shipped.
C. Courier and Delivery Service
- Deliveries are carried out using courier or shipping service providers available on the UDEI website.
- Shipping methods and courier availability may vary depending on the destination area.
- UDEI reserves the right to adjust courier services when necessary for operational reasons or shipping efficiency.
D. Shipping Fees
- Shipping costs are calculated based on:
- Product weight
- Package dimensions
- Delivery destination
- Selected courier service
- Shipping fees are fully borne by the customer unless otherwise stated during promotional events or free shipping programs.
E. Delivery Time
- Estimated delivery times are provided during checkout and may vary depending on the courier service and destination area.
- Delivery delays may occur due to:
- High shipping volume
- Weather conditions
- Public holidays
- Customs clearance
- Courier operational issues
- Other circumstances beyond UDEI’s control
- UDEI is not responsible for delays caused by third-party shipping providers.
- Any compensation related to delays, damage, or loss during shipping follows the policies of the selected courier service.
F. Cash On Delivery (COD)
- For orders using the Cash On Delivery (COD) payment method, customers must make payment directly to the courier upon receiving the package.
- If delivery attempts fail repeatedly due to the customer being unavailable or refusing the package, UDEI reserves the right to cancel the order and restrict future COD access for the customer.
G. International Shipping
- International shipping availability depends on destination country regulations and courier coverage.
- Customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by the destination country.
- UDEI is not responsible for delays caused by customs inspection or international shipping regulations.
H. Contact
For shipping-related questions or assistance, customers may contact UDEI through:
- Live Chat
- Official social media channels
available on the official UDEI website.
Refund Policy
This Refund Policy explains the terms and conditions regarding refunds, order cancellations, product returns, and product exchanges on the official UDEI website.
By placing an order on UDEI, customers are considered to have read, understood, and agreed to this Refund Policy.
A. Refund Policy
- Customers may request a refund if:
- The product received is damaged or defective
- The wrong product was sent
- The order cannot be fulfilled due to stock unavailability
- Other issues approved by UDEI customer service
- Refund requests must be submitted within 24 hours after the package has been received.
- To request a refund, customers must contact UDEI through the available contact channels and provide:
- Order number
- Proof of purchase
- Photos or videos of the product condition
- Explanation of the issue
- Refunds will only be processed after the request has been reviewed and approved by UDEI.
- Approved refunds will be returned through the original payment method or another agreed payment method.
- Refund processing time may vary depending on the payment provider or bank used by the customer.
B. Order Cancellation
- Customers may request order cancellation before the order has been processed or shipped.
- Orders that have already been shipped cannot be canceled.
- UDEI reserves the right to refuse cancellation requests if the order is already in the fulfillment process.
C. Product Return and Exchange
- Customers may request a product return or exchange if:
- The product received is incorrect
- The product has manufacturing defects
- The product is damaged during delivery
- Returned or exchanged products must:
- Be unused and unwashed
- Remain in original condition
- Include original tags and packaging
- Requests for product returns or exchanges must be submitted within 24 hours after the package is received.
- Products that have been used, washed, modified, or damaged due to customer negligence are not eligible for return or exchange.
- Customers are responsible for return shipping costs unless the error was caused by UDEI.
D. Non-Refundable Items
The following items are not eligible for refund or exchange:
- Products purchased during clearance or final sale
- Products damaged due to customer misuse
- Customized or special-order items
- Products returned outside the allowed return period
E. Contact
For refund, cancellation, return, or exchange requests, customers may contact UDEI through:
- Live Chat
- Official social media channels
available on the official UDEI website.