Shipping Policy

shipping policy

This Shipping Policy explains the shipping process, delivery methods, estimated delivery times, shipping fees, and other important information related to product delivery on the official UDEI website.

By placing an order on UDEI, customers are considered to have read, understood, and agreed to this Shipping Policy.

A. Order Processing

  1. Orders will be processed after payment has been successfully confirmed, except for orders using the Cash On Delivery (COD) payment method where available.
  2. After the order has been processed and shipped, UDEI will provide shipping information including:
    • Shipping status
    • Tracking number (resi)
    • Courier service used
    • Estimated delivery time
  3. Customers may monitor their order status through the available tracking feature or by contacting UDEI customer service.

B. Shipping Address

  1. Orders will be shipped to the address provided by the customer during checkout.
  2. Customers are responsible for ensuring that all shipping information, including address and contact number, is complete and accurate.
  3. UDEI is not responsible for failed deliveries, delays, or lost packages caused by incorrect shipping information provided by the customer.
  4. If customers notice an error in the shipping information after placing an order, customers must immediately contact UDEI before the order is shipped.

C. Courier and Delivery Service

  1. Deliveries are carried out using courier or shipping service providers available on the UDEI website.
  2. Shipping methods and courier availability may vary depending on the destination area.
  3. UDEI reserves the right to adjust courier services when necessary for operational reasons or shipping efficiency.

D. Shipping Fees

  1. Shipping costs are calculated based on:
    • Product weight
    • Package dimensions
    • Delivery destination
    • Selected courier service
  2. Shipping fees are fully borne by the customer unless otherwise stated during promotional events or free shipping programs.

E. Delivery Time

  1. Estimated delivery times are provided during checkout and may vary depending on the courier service and destination area.
  2. Delivery delays may occur due to:
    • High shipping volume
    • Weather conditions
    • Public holidays
    • Customs clearance
    • Courier operational issues
    • Other circumstances beyond UDEI’s control
  3. UDEI is not responsible for delays caused by third-party shipping providers.
  4. Any compensation related to delays, damage, or loss during shipping follows the policies of the selected courier service.

F. Cash On Delivery (COD)

  1. For orders using the Cash On Delivery (COD) payment method, customers must make payment directly to the courier upon receiving the package.
  2. If delivery attempts fail repeatedly due to the customer being unavailable or refusing the package, UDEI reserves the right to cancel the order and restrict future COD access for the customer.

G. International Shipping

  1. International shipping availability depends on destination country regulations and courier coverage.
  2. Customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by the destination country.
  3. UDEI is not responsible for delays caused by customs inspection or international shipping regulations.

H. Contact

For shipping-related questions or assistance, customers may contact UDEI through:

  • Email
  • WhatsApp
  • Live Chat
  • Official social media channels

available on the official UDEI website.